Great Customer Service

Testimonials - Great Customer Service for your Costa Blanca Property Purchase

The Solmar Estates team are dedicated to making your Costa Blanca Property purchase as easy as possible. In reality each property purchase is unique and the property/client requirements are all different. This requires industry knowledge, tenacity, patience and a desire to succeed with great customer service. We take the time to understand your specific requirements and tailor our services to make the process a pleasurable and straight forward one from start right through to the finish.

We could go on and on, but don't just take our word for it please see below the comments of recent Solmar Estates Clients:

Previous Client Testimonials

Hi Paul,

I just want to say a huge thanks for helping us finding our dream place in Spain.

There was no pressure and you followed our remit perfectly.

You have fantastic knowledge of all the areas we looked at without at any time becoming pushy.

It was a experience I have to say after all the horror stories you hear, I was not looking forward to it, but you made it an absolute joy.

You went with us at our speed and at no time did we feel were being hurried onto the next opportunity.

Would I recommend you and your company? Yes in a heartbeat!

Well done Paul and team, keep up the good work, and if we hear anyone wanting to buy or sell, trust me, you will be gladly recommended.

Thanks you. We love our new place in the sun.
Paul & Valentina Vasey 3rd May 2017
Hi Paul just wanted to thank you for all your help with the sale of mums house .I am very impressed with the the speed and professional way you run your business .
Best regards Chris
Chris Taylor 14th May 2017
Hi Paul,

We are popping over for two weeks on Tuesday and whether you can help with the above or not, if you're passing anytime, or need to kill time between appointments, you would be most welcome to pop in and say Hi. Once again I should thank you for the service you have provided to us and for recommending Anabel, who has provided a first class service too. This experience has highlighted to me that when buying a property, one of the prime considerations in reaching a decision is - Do I trust the agent, is he genuine, honest and has our interests at heart? With you I felt that immediately and cannot thank you enough for your efficiency, professionalism and the confidence you gave us that we could fully trust in you.

Kind regards,
Trevor & Linda.
Trevor & Linda Anderson 27/05/2017
Good morning Paul,

As you are aware, the sale of my parent's house completed successfully on Tuesday 13th as planned.

My sister, Cheryl, and I would like to thank you for all your time, patience and hard work you put in getting a sale for us. We believe the property had been listed with you for quite a time while our father was still alive so it has been a long haul. With your advice on pricing, and how to present the property, you achieved a successful sale for us and guided it painlessly through to completion.

We are both very grateful for all your help. It was a pleasure meeting you when I came to Spain.

Thank you very much.
Adrian and Cheryl Sly 15th June 2017
Hi Paul,

Just wanted to say thank you for all your help and assistance selling our apartment. Wouldn't hesitate to recommend you to anyone thinking of buying or selling in Spain.


Thanks Again,


Kind Regards

Jackie
Jackie Rawstron 13/07/2017
These agents are the BEST! Paul at Solmar Estates had our deal through in no time saving us money on rental accommodation. We were shown only the type of property we expressed interest in and more importantly in the price we had decided on. We had help with everything from NIEs to opening our Spanish bank account & we also got a very good mortgage deal. The great thing though is the after sale service is even better than the pre-sale service, if thats at all possible. Our whole family wanted to contribute to this testimonial but my daughter Amanda's bit is best. Amanda & her & boyfriend are going to Spain soon for 2 weeks. "Don't worry Mam" she said "if we have a problem we can always call on Paul"

Thanks a mill Paul
Nora, Marty & The Whole Whelan Clan, Clonshaugh, Dublin
We were looking for vacation home on the Costa Blanca and were greatly assisted by Paul Sayers and his real estate brokerage company Solmar Estates. He provided great insight into the area, showed us different neighbourhoods and never pushed for a quick decision. He was picking us up from our hotel, meeting us when we were driving around and did repeated showings when we asked. As the property that we thought, looking on Internet, would be our choice, turned out not to be suitable, he listened to us, and without any pressure showed us homes in another area that we loved and eventually chose to buy. After the deal was closed he continued helping us with liaisons regarding interior decorations, rental management contacts, etc. He advised us on home appliances, furniture & showed us the surrounding areas. Paul showed that level of honesty and solid work that everyone is looking for in real estate agent but very rarely finds. We highly recommend Paul and his services for anyone who is looking for property on the Costa Blanca, including people like us, who might be geographically very far away and require a lot of guidance and patience. Good luck, Paul, in your business endeavours! Vadim and Galina Goshko, Chicago, IL, USA
Everytime we have been on holiday over the last five years we have spent some time looking at property.When we came back last year we started looking on the internet for properties in Southern Spain, mainly because of the weather and the short flight time from the U.K.
We saw an apartment on the Solmar Estates website and enquired about details. We got an immediate response and when we required more information Paul Sayers was very quick to reply.We were really impressed with all the information that he sent and decided to arrange a viewing. We met Paul for the first time at the apartment along with the builder and we were surprised that there was no hard selling. They were both very friendly, helpful and answered all our questions. Paul then drove us to see another property we also liked after which he drove us around Torrevieja pointing out places of interest. The following day we phoned Paul to arrange a second viewing. We returned home and within a few days decided to buy the apartment.
We appointed an English firm of solicitors who unfortunately went bust. Not knowing what to do next we decided to phone Paul for advice. He recommended Dehavay Services who we found provided an excellent service as they spoke fluent English and were very clear and helpful in what we had to do.
We now own a lovely apartment in Torrevieja and would like to thank Paul for all his help, support and understanding in enabling us to purchase this property.We would highly recommend him to anyone thinking of buying a property in Spain as the service he supplied was excellent.
Alvin & Wendy Worcester.
We first met Paul Sayers, owner of Solmar Estates, in January 2014 on our annual visit to a friends apartment in Villamartin. We had been looking at properties around the area for some 18 months and we were recommended to Solmar Estates. Having seen a couple of properties on their extremely user friendly website we made an enquiry and had an immediate response from Paul. He made the necessary arrangements to collect us to see the two properties plus another one which he thought would meet our requirements ... which I can assure you was a very tricky one!!!! We then came across the one apartment that dreams are made of and perfect in every sense!!!

Whilst still in Villamartin, we made an offer for the property and Paul was on the ball and instrumental in sorting things out with the vendor and the relevant solicitors involved.

Our offer was accepted and contracts drawn up with an inventory of the furniture, however things then went very quiet and we heard nothing from the vendor or their solicitor for well over 10 days.

Our solicitors tried in vain to obtain information to complete the purchase and in desperation on a Thursday evening at about 7.00 p.m. UK time, we contacted Paul by email to try & find out what was happening.

After an exchange of two, maybe three emails that evening, he had contacted the vendors on the following day who said it appeared to be their solicitors had been dragging their feet.

That very morning (Friday) Paul had spoken to the vendors solicitor, identified that they needed to act quickly and within 2 hours contracts were exchanged and deposits paid over by our solicitors.

To anyone purchasing a property in this region, I can highly recommend Paul Sayers and Solmar Estates for their professionalism and what we term in the UK as their customer care philosophy, it truly is second to none!!

Thanks for everything Paul!! Best wishes from Bernice and Bob, West Midlands
Bernice & Bob Grindley
Dear Paul,

Thank you so very much for all the help you gave us when wanting to purchase a property in Spain, you interpreted our requirements perfectly consequently we were not wasting time looking at properties that were totally unsuitable. We are very happy with our apartment and once again would like to thank you for the introduction to Rory who has been great, dealt with everything on our behalf. Once again we cannot thank you enough and would recommend you to anyone wishing to buy in Spain.

Regards Sue and Jeff x
Sue & Jeff Douce
Dear Paul

We are delighted to have completed on our property on La Finca. We came out with only very vague ideas of what we were looking for and the selection of properties and locations you showed us was excellent in range and price, as well as always fitting our criteria. It was incredibly useful and helped us to decide exactly what we wanted. You could not have been more helpful, professional and friendly, both online, and in person when we visited Spain for viewings.

We very much enjoyed the day we spent with you, thank you for your time, patience and good company.

Drinks are on us when we come over to move in!

Many, many thanks.

Kindest regards
Gill and Doug, UK. August 2014
Hi Paul & John

I just wanted to say a 'thankyou' to you both for your help, support and friendliness during my initial visits and purchase of the apartment at the Valencias. I am absolutely delighted with the place and looking forward to returning during the Christmas break and many times over the coming years.

From the initial viewing, to making an offer through to completion, and post-purchase information, advice and support, your customer service has been exceptional. You really did remove a lot of the worry and hassle of buying abroad for me.

Thanks again, and may I wish you every continued success in Spain.

Best wishes

Pete
Peter Lawrence Completion 10th of November 2014
Hi Paul,
Today the contracts have been signed and I believe we can now call us the owners of the property. We are so pleased with the apartment. Karin had already arrived yesterday evening. She was very pleased to see how clean and tidy the apartment is. We would be grateful if you could let the owner know that we are thankful for the good care that has been given to the apartment. And thank you Paul for all the help you have provided us.

Kind regards,

Ronald & Karin
Ronald & Karin Jonkers, Holland
06/02/2015
Hi Paul

Following the completion of our sale I just wanted to thank you for all your help. It's certainly been a far less troublesome process than I was expecting and your support has been greatly appreciated so thank you.


I wouldn't hesitate in recommending your services to anyone looking to buy or sell in the Costa Blanca area.


All the best
Tracy & Damian
Hi Paul! thanks very much for arranging the sale of the flat. Everything was well organised. We are back to Russia and everything went well. Thanks greatly for your help! Olga March 2016
Buying a property was all new to me, I didn't know anyone in Spain that I could turn to, most of my research was done online.


I came across Paul's web page I had so many questions to ask regarding purchasing the right apartment for me that would suit my needs in Spain. Paul answered all my questions within a few hours of me sending my email to him. Months later down the line I'm still having to ask questions and Paul is always there to address them, if he doesn't know the answer he will find it out from a third party and get me. Paul always answers my email and never ignores them regardless what the issue may be, he's always willing to go beyond the call of duty for his clients.


Thanks Paul.


Mike
Mike Coke 03/10/2016
We were extremely pleased with the professional service offered by Solmar Estates when we purchased our property. Paul ensured we were regularly updated with the progress of our purchase which we found both reassuring and helpful. We found Paul friendly and his local knowledge and experience meant the whole process was stress free and we are now the owners of a beautiful Spanish property. We would highly recommend Solmar to our friends. Thank you very much and keep up the good work! Sarah & Tony Turley, South Gloucestershire
Paul Sayers, owner of Solmar Estates, was super helpful to us in our search for a retirement home in Costa Blanca. Even though we were non-E.U. citizens, he was still able to meet all our needs. He helped us find the perfect home, obtain a trusted lawyer and open a bank account while in Spain. Even before we came to Spain, he was very responsive to all our questions and promptly replied to all e-mails. When we finally came, he drove us around the area where we were interested in buying to get us oriented. He took us to the local grocery store where we bought food for the week and he even helped us bag our groceries! Even though he had originally planned to show us more than a dozen properties, once he was clear about exactly what we wanted, we cut down the list to just a handful in our price range and in the area where we wanted to buy. One of these properties, a three bedroom townhouse with a large communal pool nearby, was exactly what we were looking for! However, Paul never said, You need to act now! It was always our decision. Later on, Paul found out that another person was coming by the townhouse that day for a second look. So on our own initiative, we decided to make an offer. So he took us to the real estate firm selling the townhouse and we made an offer that same day. Luckily, it was accepted because two other offers came in that afternoon for the property we had just bought! Besides helping us pick out the perfect place in the super neighborhood of Los Dolses, Paul introduced us to a lawyer he trusts that is helping us with the legal aspects of buying a house in Spain. And Paul helped us set up a bank account at a location close to where we will be living. I also asked him if he knew of any churches in the area and he researched that and gave me the information I wanted. He also took us for a drive to nearby beaches and golf courses so we could see what was around the area where we would be living. He was extremely helpful in every way possible. Paul was our advocate through the whole process and this helped us feel confident that we had made the right decision about choosing him and buying the property that we did. Nancy and Rick Klein, Chicago, Illinois
We had done a lot of research before going property hunting in Spain and found some apartments that interested us. One of them was on the website of Solmar Estates.

On the day of the viewing Paul was already at the entrance gate when we arrived. People who respect agreed times get a very big plus from us! He let us inspect the apartment at our own pace without hanging over our shoulders. There came the second plus!

We both hate the pushy seller type and Paul was everything but pushy. He answered all our questions and if he could not answer right away he found out and came back, as promised. There was the third and fourth plus!

We went back for a second viewing after we had decided to buy the apartment. Again he was on time and when we told him to sit and relax on the balcony he did that. Well, maybe he did not relax.

When we were ready to go he drove us to the sellers bank since we had some questions for them.

Back home in Sweden we had contact via email. Now the apartment is ours and Paul has done a great job! So how many pluses did he end up with? We have lost count but it was a lot.

We would highly recommend Paul and Solmar Estates!
Helen & Tomas, Sweden
I have found that one of the keys to a successful business relationship is flexibility. During my initial visit to Spain to meet with Paul Sayers of Solmar Estates I was not too flexible & also maybe a little over demanding considering my budget to buy out there was not vast. Nevertheless he persevered without the usual sales patter that we all hate and he found me a lovely place in a great location. The flexibility of service he displayed in meeting my criteria was fantastic. With this in mind I am currently developing plans to role out his property sales service amongst my clients here in the UK as a joint venture. I cannot offer a better reference than that as my clients are very important to me! The service that Paul provided not only included guided visits to all the necessary places to see and visit but also the important aspects such as medical facilities, schools and road links to other areas. Naturally faced with what seems like endless sunshine one is thrown straight into holiday mode. Paul however, always had my best interest at heart and he was always mindful to check if I was indeed making the right decision. This was even after I had agreed to buy. His knowledge of the area is excellent and covers a wide area beyond were he is based. He also has extensive knowledge and contacts within the legal and banking professions in Spain. Therefore any client wishing to relocate would basically have at there disposal a one stop shop of real and helpful information to help smooth the transition. I would and do recommend Paul & Solmar Estates to anyone interested in Spain as a new life-style option.

Muchas gracias.
Stephen Bamber CeMap, Managing Director Mortgages Assured Ltd. & EasyLet Bristol Ltd.
I have just sold my La Zenia property through Solmar Estates. I was very pleased in the professional way in which they dealt with the sale which lead to a quick & smooth completion. I have reccommended them to a couple of my frinds who also have properties for sale in the area. Well done Solmar - keep up the good work! Edward Smyth, Wicklow
Solmar Estates certainly lived up to their promise. They helped us all the way from start to finish. Great advice from the initial telephone contact through to helping us apply for our NIE numbers & Spanish mortgage. Paul was always on hand & he showed us a great selection of properties that matched our requirements. The aftersales service was just as good & if we need advice on anything regarding owning our Spanish property we know we can call them at any time in the future. Geraldine & Anthony Sullivan, Cork
Just a quick note to thank you for all your support & advice. It was very much appreciated & made the purchase of our new apartment in Villamartin very straightforward. Lunch is on us next time we are over. Brenda & Tom Brady, Limerick
Hi there Paul,

It was a pleasure meeting you last week. Just a summing up of the properties we saw. I think you 'got our number' well and can see the quality of place we eventually want to buy around or under 100,000 euros.

SO, we did a lot of thinking in the time we were up there - and came to the conclusion that there's plenty available at present under 100,000 euros which would suit us very well indeed. We'll keep in touch, Paul, as you are on our wavelength and know the standard of place we want. Once again, thank you for your precious time as you knew we were not in a position to buy at that time but WE'LL BE BACK!!! Keep us posted as and when something special comes up.

Best wishes to you - Happy Sales!
Ann & Ron Radmore (and Tyson), Cadiz
I have completed my property purchase through Solmar Estates and all I can say is I am very happy with Paul`s service. He clearly explained me the process end to end, rapidly supplied me everything I need, including many small issues, gave a good legal assistance, helped with NIE and opening Bank account and also provided local area information which is really important. If you need a property agent who can handle everything and you don`t want to worry at all, I would highly recommend SolmarEstates to anyone. If you wanna buy in a new area you need somebody down there who can properly inform you about everything and for me it was Paul. SolmarEstates is recommended on public forums as well. Thanks a lot Paul !!! Zsolt Tari - Mobile Telecom Engineer from Windsor, Berks, UK
Hello Paul,

I just wanted to say thanks for the time you spent with us. We found you and your company very professional, beyond comparison with others. Pity about my parents not wanting a place of their own in Spain. That just cant be helped. We will be on the lookout for something special for our business.

Once again thanks for your help and keep us informed on any suitable properties.

Best regards

Ola & Peter
Ola & Peter, Poland
Paul, just a note to express our thanks to you for all of your - at times daily - advice, support and help throughout the purchase of our new property in Spain. As the buyers of the property we were delighted with the personal, attentive service and effort you provided. I also will have no hesitation in recommending Sol Mar Estates to others. Many thanks again....... Steve & Jo Fuller, Gloucestershire
Hi Paul,

Very sorry it's taken so long to get round to thanking you for all your assistance during the purchase of the house in Monte Mar, Campoamor. You were very helpful from the first viewing to your reccommendations as to choice of legal representatives. Both you and the staff at Dehavay Services made an absolute pleasure out of the whole purchase process. Add to this your no fuss offer of reduced prices for the service you and Dehavey offered was just the icing on the cake. We are now happily moving items from the UK to the new holiday home and making frequent visits for a bit of Spanish sunshine. I manged to find a buyer for my part shares in our other property in the Dehesa, so everything has worked out really well. Keep up the good work, and forward me other similar properties. I could just be tempted! Once again Paul, thanks very much, and if any prospective customer ever needs reassurance they are welcome to contact me.

Regards

George Carlile
George Carlile
Dear Paul,

A further word of thanks. All went splendidly, not a hitch in the end. One thing I would ask you to do for us, namely to let Colin and his brother and their wives know how impressed we are with the care they took of the appartment, the quality and state of all the equipment and appliances and the pristine state it was in when we arrived. We are also very happy with his many neighbours and friends whom we have met. In a word, superb. A final word of thanks to you Paul. We will give you the highest recommendation to anybody contemplating buying here. Wishing you well.
Iarla and Bernie Mongey, ROI
Hi Paul,

This year has flown by. It is already a year ago since we met and you drove us around in Orihuela Costa. We were very lucky that you offered us the Villaverde apartment, which we bought. One year later we are still very excited about the property and have spent already 3 nice holidays over there. We really love the apartment as well as the neighbourhood, and are very satisfied that we made the right choice/decision. Thanks to you we made acquaintance with Hugo and Rory with whom we work very well together and also Lesley, who takes good care of the apartment. It is very handy to have her next door. Now and then we check your website so we can still follow you doing business very well and we have to admit : you still have nice properties in portfolio (unfortunately we do not have the money to buy a second one). So, thanks again for your help, your time and interesting viewings last year ! We wish you and your family a Happy Christmas and for 2011 a successful business year !!

Kind regards from Belgium,

Fabienne and Kurt
Fabienne & Kurt Desmet Belgium
Hi Paul, sorry it took so long to contact you. Just to say thank you for all you did. We finalised the purchase in La Cinuelica, got keys, moved in and love it. You made it sooo easy for us it was untrue. Hope to see you sometime cos we owe you a large drink. Thanks again for taking the worry out of it all, take care , Jim & Wilma Jim & Wilma Payne Scotland
My wife & I decided we wanted to buy a house in Spain. Our knowledge about the market was minimal and of course we were afraid to do something wrong with our savings. We had decided that we wanted something close to the airport of Alicante or Murcia and through the internet we found Paul @ Solmar Estates.

The website was informative, good pictures and easy to understand. When we met Paul for the first time we both felt very confident. He listened to our needs, picked out some matching houses and gave us his opinions without any sales pressure.

Buying a house is not what you do every day and especially not in another country. When it came down to signing the contract, transferring the money and doing all of the paperwork, I must admit that I was a bit nervous. Pauls solicitor's, Dehavay Services, turned out to be very professional and everything went so smooth. Paul also followed & helped us through the whole process. We are very happy to recommend Paul Sayers and Solmaretsates.
Alf Torgersen Norway
If you are looking to buy a property in Spain Paul from Solmar Estates is the equivalent to the english version of ' Relocation, Relocation' as he listens to exactly what your requirements are and will spend as much time as is needed to find the perfect property for you no matter how long it takes and will take you to view further properties to ensure that you have chosen the right one. Would certainly not hesitate to recommend or use Paul again should the need arise. Our sincere thanks to Paul for all his help and making the whole experience a pleasure.

Once again many thanks for all your help in finding us our perfect property.

Regards
Debbie and James
Debbie & James Rogers, Epsom, UK